Order Processing
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In-Stock Items: Dispatched within 1-2 business days.
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Custom/Made-to-Order: Since our jewelry is handcrafted, please allow 7-14 business days for production before shipping.
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Note: Orders placed on weekends or public holidays will be processed the following business day.
Shipping Methods & Costs
| Service | Destination | Fee |
|---|---|---|
| Standard Shipping | Worldwide | Free on orders over $300 |
| Standard Shippping | Worldwide | $15(Orders over $550) |
| Expedited (DHL/FedEx) | Worldwide | Flat Rate $45 |
Estimated Delivery Time
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Standard Shipping: 7 – 12 business days.
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Express Shipping: 3 – 5 business days.
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Please note that delivery times may be affected by customs clearance or local postal delays.
Order Tracking
Once your order has been handed over to the carrier, you will receive a shipping confirmation email with a tracking number. You can track your package directly on our website or via the carrier’s official site.
Modification & Cancellation
If you need to change or cancel your order, please contact us at info@aureliegems.com within 12 hours of placing the order. Once the order has been processed or shipped, we are unable to make any changes.