You finally found the perfect piece of jewelry. You unbox your new ring, slide on your bracelet, or clasp that necklace—only to find it’s just a little bit too loose, or perhaps a touch too tight.
Don’t worry! It happens to the best of us. Buying jewelry online is convenient, but getting the perfect fit can sometimes be a trial-and-error process. If your item isn’t fitting exactly how you envisioned, here is your step-by-step guide on how to get it sorted quickly and easily.
Don’t Force It
If a ring is stuck or a bracelet is pinching, do not try to force it. Jewelry is delicate, and trying to “make it work” can damage the setting or weaken the clasp. If it’s not comfortable, it’s not the right fit. Take it off carefully, place it back in its original box, and let’s look at the next steps.
Check the "Exchange vs. Return" Policy
Before you panic, head back to the website where you made your purchase. Most reputable jewelry brands want you to wear their pieces, not just store them in a drawer!
The Exchange Window: Check how many days you have to request an exchange.
Condition is Key: Most brands require the item to be in “unworn” or “original” condition. Be sure to keep all tags and packaging—this makes the process much faster.
Custom vs. Stock: Keep in mind that some custom-sized or engraved pieces may have different return policies than standard stock items.
How to Request Your Change
When you contact the brand’s customer support, being prepared will save you time. Here is the best way to frame your request:
Provide your Order Number: It’s the fastest way for them to help you.
Be Specific: Tell them exactly what’s wrong. For example: “The size 7 ring is slightly too loose, I would like to exchange it for a size 6.5” or “The 18-inch necklace sits too high, do you offer an exchange for a 20-inch version?”
Ask for a Sizing Tool: If you aren’t sure what size you need, ask if they have a printable sizing guide or if they can mail you a simple ring sizer. It’s better to get it right the second time!
Packing It Safely
When you ship your jewelry back for an exchange:
Use a Secure Box: Always use the box the jewelry came in to prevent it from getting squashed during transit.
Track Your Package: Always opt for a shipping service that provides tracking. You want to know exactly when the brand receives your item so they can start processing your new piece.
Pro-Tips to Avoid the Problem Next Time
To make sure your next order fits like a glove, keep these simple tips in mind:
Ring Sizing: Measure your finger at the end of the day when your hands are slightly swollen—this is when they are at their largest.
Bracelet/Necklace Length: Use a piece of string to wrap around your wrist or neck, then lay it against a ruler. Add an extra 0.5 to 1 inch for comfort, depending on how loose you prefer the fit.
Consult the Pros: If you’re ever in doubt, drop by a local jewelry store. Most will be happy to measure your finger or wrist for free!
Still Have Questions?
We want you to be 100% happy with your jewelry. If you’re ever unsure about a fit or need help choosing the right size before you buy, our team is always here to help.
Need a hand with an exchange? Contact our team as below and we will reply you soon~