FAQ & After-sales Support

Find answers to common questions about wholesale orders, custom jewelry, materials, production time, shipping, payment, and after-sales support. If you cannot find the answer you need, please contact us directly.

General Questions

Q1: What kind of jewelry do you offer?

We offer hip hop jewelry such as chains, bracelets, pendants, and rings. Our products can be made with different material combinations, including moissanite, CZ, 925 silver, brass, and stainless steel.

We mainly support wholesale, small-batch, and custom jewelry orders. We are suitable for resellers, jewelry brands, boutique sellers, and buyers who need flexible order solutions.

Wholesale & MOQ

Q3:Do you support wholesale orders?

Yes. We support wholesale and small-batch jewelry orders. Order quantity, pricing, and production time may vary depending on product type, material, and customization requirements.

MOQ depends on the product type, material combination, and customization details. Some ready-made styles may support lower MOQ, while custom designs may require a higher minimum quantity.

Yes, small-batch orders may be available for selected styles. Please contact us with the product style, quantity, and material requirements, and we will confirm the available options for you.

Custom Jewelry

Q6:Do you support custom jewelry?

Yes. We support custom jewelry requests such as custom pendants, logo pendants, chain length customization, material selection, and packaging options.

Please provide the product type, reference images, logo or design file if available, material preference, stone type, quantity, size, color, and budget range. This helps us provide a more accurate quotation.

For custom jewelry orders, design details or 3D models may be confirmed before production when needed. Production starts after the main order details are confirmed.

Shipping & Payment

Q9:How long does production and shipping take?

For detailed production time, shipping time, and order tracking information, please see our Orders & Shipping page.

For a full breakdown of pricing tiers, GRA certification, and custom fees, see our wholesale pricing & certification guide

After-sales Support

Q10:What should I do if there is a problem with my order?

If you receive an order with a problem, please contact us within 7 days of delivery with your order number, photos, and (if possible) a short video showing the issue. This helps us verify the problem quickly and provide the right solution.

We handle these two situations differently:

  • Manufacturing defects (workmanship, stone setting, plating issues) — these are covered by us directly. Please provide photos/video as described above, and we will arrange a replacement or refund based on the situation.
  • Shipping damage (package damaged in transit) — please keep the original packaging and contact us with photos as soon as possible. Depending on the shipping method and carrier, this may involve a claim with the shipping carrier in addition to our review.

Depending on the issue and your preference, we will arrange either a replacement or a refund. Processing usually takes about  5-10 business days after the issue is confirmed. If the issue is confirmed to be a manufacturing defect on our side, we will also cover the reshipment cost for the replacement.

Custom orders may not be changed once production has started. Please confirm all product details, material choices, size, quantity, and design information carefully before production.

Return options depend on the order type and issue. Custom-made products are usually not returnable once produced, unless there is a confirmed quality or order-related problem — see the warranty question above for coverage details. Please contact us first so we can review the situation.

We provide after-sales support for manufacturing defects. If a quality issue occurs due to production defects, please contact us with photos or videos, and our team will help check the best solution.

Need More Help?

If you have questions about wholesale orders, custom jewelry, materials, payment, shipping, or after-sales support, please contact us and we will reply as soon as possible.